LUMI
Support
Questions, problems, or feedback — we answer every email, usually within one business day.
Contact us
Include your iPhone model and iOS version if you're reporting a problem — it helps us reproduce it fast.
Common questions
Is it safe? Can Lumi lose my photos?
Photos Lumi deletes go to your iPhone's Recently Deleted album, where iOS keeps them for 30 days — you can restore anything from the Photos app. Photos you've marked as favorites are never suggested for deletion.
Do my photos leave my phone?
No. All analysis runs on your device. Lumi has no server that receives images — see the privacy policy for the full picture.
The first scan is taking a while
The first scan analyzes every photo once (a 100,000+ photo library takes roughly 15–25 minutes). It runs only while the app is open, and results appear as it goes. After that, Lumi only scans new photos, so it's quick.
How do I cancel my subscription?
In the app: Settings → Manage subscription — one tap, no retention tricks. Or via iPhone Settings → your name → Subscriptions. Cancelling keeps premium until the end of the paid period.
Refunds
We offer a 30-day money-back guarantee — email us and we'll sort it out. Purchases are processed by Apple, so refunds are issued through reportaproblem.apple.com; if you have any trouble there, write to us and we'll help.